Delivery across the UK, and a SCOBY that arrives alive
In short
Natural Probio delivers live kombucha SCOBYs across the UK from its official shop, natural-probio.com. Your order is dispatched within 24 to 48 working hours with tracking, and the delivery time and cost for your UK address are shown at checkout before you pay. Your SCOBY travels alive in its own liquid, in a sealed pouch and protective packaging, and its arrival is guaranteed: if it does not get going, we replace it at no cost or refund you.
- Dispatch
- Within 24 to 48 working hours
- UK
- Time and cost at checkout
- Tracking
- Included
- Guarantee
- Lifetime, on activity
Where do we deliver, and how quickly?
| Destination | Delivery time after dispatch | Good to know |
|---|---|---|
| United Kingdom | Shown at checkout | Cost and estimated date for your address appear before payment |
Whether you live in a Cornish cottage, a Glasgow tenement or a London flat, the checkout tells you what applies to your postcode before you commit. Planning around a date, or want a delivery estimate before you buy? Write to us: we reply within 24 working hours.
Will the SCOBY arrive alive, even if delivery takes longer?
A robust culture
Our SCOBYs come from time-honoured methods and are naturally resilient. They cope very well if delivery takes a few days longer, even in summer.
Protected in its liquid
The SCOBY travels in its own starter liquid, inside a sealed pouch.
Packaging built for the post
Every pouch goes into protective packaging that keeps it safe all the way to your door.
Arrival guaranteed
If your SCOBY does not get going, we replace it at no cost or refund you. A slow courier does not change that.
A pouch that arrives slightly puffed up is a good sign: live cultures keep working on the way. And if your first jar seems a little slow, that is normal after a few days in the post. The SCOBY finds its rhythm within two or three brews, as the guide in your parcel explains.
What exactly does our guarantee cover?
- Lifetime guarantee on your culture's activityIf your SCOBY, used and kept in normal conditions, stays inactive, we replace it at no cost.
- Live cultures guaranteed on arrivalA concern when you open the parcel? A photo and a few words by email are enough.
- Damaged or incomplete parcelWe send whatever is missing or damaged straight away, with no return needed on your side.
- Parcel held up on the wayWe open an investigation with the carrier and send you a new parcel.
- Satisfied or your money backA faulty or non-conforming product is replaced or refunded at our expense.
How do tracking, payment and support work?
- Tracking. As soon as your order leaves, you receive an email with your tracking number. You can also find it in your customer account and on the shop's order-tracking page.
- Secure payment. Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, over an encrypted connection. Your card details never pass through our servers.
- Support in English. Email hello@natural-probio.com and a real person replies within 24 working hours, usually the same day.
- Before you order. Questions about delivery to your address are welcome; our full questions page covers the rest.
What should you do on delivery day?
- Open the parcel
Check that everything is there. A slightly puffed pouch is perfectly normal.
- Start your first jar
Ideally the same day, following the leaflet. Otherwise, keep the pouch in the fridge for a few days.
- Email us if in doubt
A photo and a few words: we help you, and the guarantee applies if needed.
Questions about delivery
What if delivery takes a few days longer?
No problem. It is a robust culture, protected in its liquid and sealed pouch, and it handles a few extra days in the post very well. Its arrival is guaranteed in any case.
What about a heatwave or a cold snap?
We send SCOBYs all year round. Open the parcel as soon as it arrives and start your first jar promptly. If it is slow at first, give it two or three brews; if it does not get going, the guarantee applies.
My parcel is late. What should I do?
Check the tracking first, then email hello@natural-probio.com. If the parcel is stuck, we open an investigation with the carrier and send you a new one.
Tracking says delivered, but nothing has arrived.
Carriers sometimes record a delivery slightly before it actually happens, and the parcel can follow within one to three days. Still nothing after that? Email us: we investigate and, if needed, send your order again.
Can I change my address or cancel my order?
Yes, as long as the parcel has not left. Contact us as soon as possible after ordering. If it is already on its way, we will find a solution with you.
Order with peace of mind
A live kombucha SCOBY, sent with the leaflet, the guide and recipes, and covered by our guarantee from dispatch onwards.
- Dispatched within 24 to 48 h, tracked
- Delivery time and cost shown at checkout
- Lifetime guarantee on activity
- Satisfied or your money back
Lifetime guarantee on your culture's activityDelivery across the UK, with trackingMoney-back guaranteeSCOBY from time-honoured methods, unique and resilient
